How can we help?

Get help with your account, saved notes, search, Ask Takt, or an AI connection. Email support@trytakt.com and we usually reply within two business days.

Start with the common fixes

Connect an AI tool

Open Takt settings, choose Connect AI tools (MCP), copy the endpoint, and add it to your AI client. Sign in with your Takt account when prompted.

Find missing notes

Confirm that Takt and your AI tool are connected to the same account. Try a shorter search phrase, an exact title, or browse your recent notes first.

Understand Ask Takt

Searching and opening notes are separate from Ask Takt. Ask Takt synthesizes across your library and uses the allowance included with your plan.

Control access

The AI connection can search and read your Takt library; it cannot create, edit, or delete notes. Remove the connection in your AI client to stop future access.

Still stuck?

Send us enough context to reproduce the problem. Never include a password, API key, access token, or private note content you do not want to share.

Please include:

• What you expected to happen
• What happened instead, including the exact error message
• The device, browser, or AI client you were using
• The approximate date and time of the problem

Email support@trytakt.com and we will take a look.

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